What To Do If You’re In An Accident — Collision Repair in Phoenix, AZ

Fender-bender on I-10? Bump in a neighborhood near Arcadia? Accidents happen fast in Phoenix, and the Arizona sun, traffic, and freeway speeds can make a stressful moment even tougher. Here’s a clear, local guide to help you stay safe, protect your rights, and get back on the road. When you’re ready for repairs, Select Auto Body is here for Collision Repair in Phoenix, AZ with streamlined estimates, insurance coordination, and quality workmanship.

Step-by-step: What to do at the scene

1. Check for injuries and move to safety. If anyone is hurt or if vehicles can’t be safely moved, call 911 immediately.
2. Turn on hazards and set up visibility. If you have cones/triangles, place them a safe distance behind your vehicle—especially critical at night or during monsoon downpours.
3. Call the police for documentation. An official report helps with claims. For minor, no-injury incidents, you may be directed to an online or citizen’s collision report.
4. Exchange information (no-fault talk). Share names, phone numbers, driver’s licenses, license plates, and insurance company/policy numbers. Avoid debating fault at the scene.
5. Document everything. Take wide and close photos of all vehicles, VIN stickers (driver-side door jamb), license plates, the intersection/freeway signs, skid marks, and road conditions.
6. Look for witnesses. Ask for names and phone numbers; even a brief statement can help later.
7. Don’t sign anything except for authorities. Be polite, but reserve detailed statements for your insurer.
8. Decide if it’s safe to drive. If you see leaking fluids, rubbing tires, a dangling bumper, deployed airbags, broken lights, or a misaligned hood, call a tow.

If you need immediate help transporting your vehicle or arranging a rental, our team can coordinate it through Towing and Rental Cars.

Within 24–48 hours: Protect your health and your claim

• Get a medical check. Adrenaline can mask injuries; a quick evaluation creates a clear record.
• Notify your insurance. Share basics and the police report number if available; keep your notes and photos handy.
• Secure your report. Phoenix Police and state agencies have online options for obtaining copies.
• Choose your repair shop (you have the right to choose). Your insurer may suggest preferred shops, but the decision is yours.
• Schedule an estimate and plan repairs. We offer photo and in-person estimates for Collision Repair and can align the repair timeline with parts availability and your schedule.
• Let us help with the red tape. Our team handles paperwork and keeps you updated through Claims Processing.

Pro Tip: Put your insurance ID card, registration, and a disposable phone charger in your glove box. A charged phone and quick access to documents make post-crash steps much smoother.

FAQ: People also ask in Phoenix

Is Arizona a no-fault state?

No. Arizona follows an at-fault (tort) system, which means the driver found responsible for the crash is typically liable for damages. Practically, that means claims are filed against the at-fault driver’s insurer, and comparative negligence can apply.

Do I need to call the police after a minor car accident in Arizona?

If anyone is injured, if a crime may be involved, or if vehicles are disabled in traffic, call 911. For minor collisions without injuries, you can still file a report to document the event—this often helps with insurance. The Arizona Department of Public Safety offers an online option for non-emergency incidents: AZDPS Citizen’s Collision Report.

How do I get a copy of my accident report in Phoenix?

You can request records through the Phoenix Police Department’s online services: Online Reporting & Forms. Have the report number, date, and location ready if possible.

How to choose the right body shop (and what to expect)

A quality repair is more than paint and panels—it restores safety systems, vehicle geometry, and the look of your car.

• Ask about certifications and repair methods. Look for training aligned with manufacturer procedures and industry-standard equipment (frame benches, welders, scan tools).
• OEM vs. alternative parts. For safety-critical repairs (airbags, seat sensors, ADAS components), OEM parts and calibrations are often recommended.
• Digital updates. Photos and status messages at each milestone remove the guesswork.
• Coordination with insurers. Direct billing and clear estimates limit surprises.
• Written warranty. Know what’s covered and for how long.

At Select Auto Body, our team focuses on safety, accuracy, and communication from the first estimate to final delivery. Explore our full menu on the Services page or learn more About Us.

Your local next steps (and how we help)

When the dust settles, two goals matter most: restore safety and simplify the process. We’ll guide you from tow to finish:

• Towing and rentals: Seamless logistics via Towing and Rental Cars.
• Claims help: We coordinate with your adjuster through Claims Processing.
• Clear timelines: We set expectations around parts, calibrations, and quality checks.
• Final quality review: Fit, finish, safety systems, and road-ready cleanliness.

Ready to start? Schedule your estimate for Collision Repair in Phoenix, AZ or message us any time through Contact Us.

Quality collision repair since 1990., right here in Phoenix, AZ.